Craft Clearance

Terms and Conditions

Terms and Conditions

You must follow our terms and conditions whenever you use, browse, register or place an order with www.craftclearance.co.uk.

Please read our Privacy & Security Policy and information on Delivery and Returns.

1. Currency

All prices on this site are quoted in pounds sterling (£ or GBP).

2. Online Payments

We accept payment via all major credit and debit cards, through a secure server. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue. No credit card details are stored on our website.

3. Shipping/Carriage

We use Royal Mail and courier services for deliveries within the UK only. We do not ship internationally or to the Channel Islands.  You should allow up to 3 working days before despatch and then an appropriate time for the parcels to be delivered to your destination. We do however pride ourselves that our service is second to none and usually achieve very fast turnaround times for orders.

Please note - we charge no postage or shipping on orders over £25 in value - any smaller orders under that value have a postage cost of £2.99.

4. Damage in Transit, Returns and Refunds

If you do receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. Please contact us immediately so we can rectify the situation for you and organise a return of the damaged item. If you receive goods in damaged condition, that you deem as of unmerchantable quality, you must notify us by e-mail, post or telephone (please see contact details below), within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.

5. Returns for Cancellations and Unwanted Items

If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.

6. Goods not Available for Shipment

In the unlikely event that we cannot ship your goods, we will contact you by email to advise you of the situation and send the rest of items ordered, if appropriate.

Please note we do not ship outside of the UK.

7. Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied by customers as strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

8. Complaints

We endeavour to provide the highest level of customer service. If something should go wrong please don't hesitate to contact info@craftclearance.co.uk. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

9. Customer Service and Other Correspondence

Should you wish contact us for any reason please send e-mails to CustomerServices@craftclearance.co.uk or post to Craft Clearance, Vernon Court, Henson Way, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX. 

10. Statutory Rights

ur terms and conditions in no way affect your statutory rights as a consumer

11. Applicable Law and Courts Of Jurisdiction

All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.

Privacy and Security Policy

Craft Clearance is committed to protecting your privacy online. Here we explain how we collect information, what we do with it and what controls you have.

You can find all other information about our website in our Terms and Conditions.

What data we collect

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We collect personal information through the use of cookies and from the information that you send to us when you:

Visit our website.

rder products.

Create an account.

Join our email newsletter.

We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This lets us improve our website.

Privacy promise

Craft Clearance know how important it is to keep your personal information (for example your email address), safe and secure online. When you give us any personal information, we will not pass it on to anybody else.

We promise that:

We will never sell your personal details on to anyone else.

Any information that we collect from you is held legally.

Security

Account security

You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

Your rights

You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data.

Right to prevent marketing

We offer an email newsletter and may use your data for marketing reasons. We never sell your data to anyone else. You have the right to ask us to stop using your personal data to send you the Craft Clearance email newsletter. You can opt-out any time by using the 'Unsubscribe' link at the very bottom of the email.

Cookie policy

We use cookies on our website so that you can use everything on it. Cookies also help us to understand how you use our website so that we can continue to improve it.

Craft Clearance cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer.

What are cookies?

Cookies are tiny text files saved on your computer when you go to some web pages.

Any website can put cookies on your computer but your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy.

It is usual that a cookie will contain the following :

A website address, for example www.craftclearance.co.uk

Its 'lifetime' (how long it will be held on your computer for).

Its value, usually a unique string of letters and / or numbers.

First-party and third-party cookies

First-party cookies are saved to your computer by the website that you are on.

Third-party cookies are saved to your computer by a website that gives content to the one that you are on. So, if you watch a YouTube video on our website, YouTube may save its own cookie to your computer.

A website can only read the cookies that it makes, so other websites cannot read the cookies we save to your computer and we cannot read any cookies saved by them.

Delivery and Returns

Delivery

You will get free standard UK delivery on orders of £25 or more. We charge £2.99 for standard delivery on orders under £25.

Delayed Orders

Please contact our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.

Contact our Customer Services Team at customerservices@craftclearance.co.uk

Delivery Countries

We do not offer international delivery.

We deliver standard delivery to:

United Kingdom

Northern Ireland

Isle of Man

Scottish Highlands

Scottish Lowlands Islands

We do not deliver to:

UK Post Office (PO) Boxes

The Channel Islands

International addresses

ur Returns Policy and your Right to Cancel

If you're not 100% satisfied with your purchase, you can return your order by post or to Craft Clearance, Vernon Court, Henson Way, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX for a full refund or exchange. Unless the product is shown to be fault, you will be liable for the cost of returns.

Your Rights

Goods must be returned within 14 days.

Refunds

If you would like a refund, once we have received your return we will process your refund and a credit will be applied to the original payment method within ten working days.

ur Refund Policy runs alongside your rights under the Distance Selling Regulations.

Some goods cannot be returned by post because of legal restrictions. They include:

DVDs if you've broken the seal on the wrapping.

Perishable and other items that deteriorate fast.

Please also:

Package your return up securely.

Take reasonable care of the goods and not use them.

Send your return to us within 14 days.

Send the original packaging where possible.

Let us know if you would like a refund or a replacement.

Where to send your return

Craft Clearance

Vernon Court

Henson Way

Telford Way Industrial Estate

Kettering

Northants

NN16 8PX

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